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FREQUENTLY ASKED QUESTIONS

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Preferred Customer Digital Kit

The Preferred Customer Digital Kit contains:

Sunrider Business

How can I learn more about the Sunrider opportunity?
What are the differences between a Retail Customer, a Preferred Customer, and an IBO (Independent Business Owner)?
If I am a Retail Customer or a Preferred Customer, how can I upgrade to an IBO?
Can I join as an IBO just to get the best discount?
I'm having trouble logging into my account.

Orders & Shipping

What if I need to make changes to my shipping address or cancel/modify my order?
How are the shipping costs determined? What is the delivery time for my order?
Do you offer free shipping?
Are there any discount codes available? How can I apply my promo code or access special offers?
What is Subscription?
How do I register for monthly Subscription product ordering?
If I am a Retail Customer, a Preferred Customer, or an IBO, how can I buy Sunrider® products?
Am I required to “Join” Sunrider in order to purchase your products?
Where can I find a local Sunrider Independent Business Owner to buy from locally?
Which shipping options do you offer?
What are Sunrider’s business hours and contact information?
What payment cards can be used to pay for Sunrider orders?
How do I register my Sunrider Gift Card before I place an order?
Can I ship Sunrider® products out of the Canada and its territories?
What is Sunrider’s Product Return Policy and Procedure?

Products Information

Where can I find more detailed product explanations than what I see on the Shop Online page and in the product catalog?
What are Sunrider's most popular products?
Why are some products out of stock?
When will a product be back in stock?
Where are Sunrider® products made?
If I take Sunrider® herbal products, can I stop taking my medication?
Are Sunrider® products safe?
Why are there warnings on some product labels?
Are Sunrider® products organic?
Are Sunrider® products gluten-free?
Are Sunrider® products halal?
Are Sunrider® products kosher certified?

STILL HAVE QUESTIONS?


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